Job Description for Telephone Operator at Lowell General Hospital

Telephone Operator (Full-Time)

Lowell General Hospital seeks a full-time Telephone Operator with strong customer service skills. In this role, you will operate a PC switchboard console and paging systems to handle incoming, outgoing, and interoffice calls. You will also monitor hospital alarm systems, make overhead announcements, and perform various clerical duties.

Job Summary:

• PC Switchboard Operation: Answer and manage a PC switchboard console using professional telephone etiquette, ensuring quick and accurate call transfers.
• Communication: Interact with patients, clients, providers, and internal staff using computer-based systems.
• Emergency Alerts: Activate time-sensitive clinical and emergency codes as necessary.
• Collaboration: Work within a team environment to ensure calls are transferred swiftly and accurately.
• Problem Solving: Utilize internal and external resources to resolve issues effectively.
• Customer Service: Maintain a focus on excellent customer service while adhering to HIPAA regulations and maintaining patient confidentiality.
• Time Management: Prioritize calls and manage time efficiently to achieve desired results.

Work Schedule:

Full-Time: 40 hours per week, 2nd shift
Rotating Weekends and Holidays

Location: Lowell General Hospital Main Campus

Weekly Schedule:

Week 1:

• Sunday: Off
• Monday: Off
• Tuesday – Saturday: 3:30 PM – 11:30 PM

Week 2:

• Sunday: 3:30 PM – 11:30 PM
• Monday: Off
• Tuesday – Friday: 3:30 PM – 11:30 PM
• Saturday: Off

Requirements:

• Education: A high school diploma or GED is required.
• Experience: 1-3 years of experience with telephone switchboards or high-volume call answering environments preferred.

What We Offer:

Lowell General Hospital offers a positive work culture that values employees, along with a comprehensive benefits package:

• Competitive Salary & Benefits: Effective from day one.
• Retirement Plan: 403(b) retirement plan with hospital match.
• Growth Opportunities: Continuous opportunities for career growth.
• Tuition Reimbursement: Support for further education.
• Free Parking: Free on-campus parking for all employees.

About Lowell General Hospital:

For over 125 years, Lowell General Hospital has proudly served the Greater Lowell community. We offer exceptional care as a three-time Magnet®-recognized hospital, balancing the personalized care of a community hospital with the advanced services of a premier medical center. Join our team of over 3,000 healthcare professionals dedicated to providing complete, connected care when and where it’s needed most.

About Tufts Medicine:

As part of Tufts Medicine, we are a leading integrated health system combining academic and community healthcare. With hospitals such as Lowell General, MelroseWakefield, and Tufts Medical Center, along with a robust home care network and physician network, we deliver exceptional care across Massachusetts.

Diversity & Inclusion:

Tufts Medicine is an equal-opportunity employer. We embrace diversity and inclusion, and we do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We are committed to providing reasonable accommodation during the job application and interview process for individuals with disabilities.

To request accommodations, please email us at careers@tuftsmedicine.org.