SEO-Optimized Job Description for Senior Technician – Controls, Service

About the Job: Senior Technician – Controls, Service

We are seeking a Senior Technician – Controls, Service to join our team in Dubai, reporting directly to the Field Line Manager, Aftermarket. In this critical role, you will execute service and maintenance tasks while managing Building Management Systems (BMS) for large-scale projects such as hospitals, retail spaces, and commercial buildings.

Key Responsibilities:

• Service & Maintenance Execution: Carry out day-to-day service, maintenance, and retrofit projects on BMS systems, ensuring comfort and energy efficiency in large facilities.
• Testing & Commissioning: Strong experience in testing, commissioning BMS systems, third-party integration, programming logic, graphics building, and digital solutions.
• Subcontractor Coordination: Work closely with subcontractors to complete BMS installations according to project requirements.
• Service Planning: Lead planning, scheduling, monitoring, and controlling service activities to ensure smooth execution.
• Customer Satisfaction: Attend to critical infrastructure projects, ensuring high levels of customer satisfaction.
• KPI Management: Continuously monitor compliance with Service Level Agreements (SLAs) and ensure KPIs are met.
• Quality & Safety Standards: Ensure alignment with service management, quality management, and health, safety, and environmental standards.
• Product Lifecycle Management: Identify opportunities from end-of-life products and offer upgrade/replacement solutions.
• Business Growth: Identify business growth opportunities and improvements in service delivery.

How You Will Do It:

As a Senior Technician, you’ll be the primary contact for your team, using your extensive technical expertise in BMS systems to execute maintenance tasks and recommend system upgrades and replacements. You will conduct site surveys, root cause analyses, and provide detailed reports on project progress. Your ability to communicate with customers and deliver exceptional service will be essential for ensuring 100% customer satisfaction.

Required Qualifications & Skills:

• Educational Background: Bachelor’s degree or Diploma in Electrical or Electronic Engineering or a related field.
• BMS Expertise: Minimum of 4 years of core BMS commissioning experience, including HVAC systems.
• Project Experience: At least 4 years of experience with operations and maintenance in large-scale projects.
• Digital Solutions: Minimum of 2 years of experience with digital platforms and solutions.
• Customer Service: Strong customer service and relationship-building skills, with the ability to identify business development opportunities.
• Communication Skills: Excellent interpersonal and communication skills, both verbal and written.
• Safety Compliance: Adhere to all company safety policies and procedures to perform duties in a professional and safe manner.
• SLA & KPI Knowledge: Proficient in understanding and interpreting SLAs and KPIs.

Why Join Us?

As part of our team, you will work in a dynamic environment that provides growth opportunities in both technical and customer management skills. You’ll play a pivotal role in ensuring the highest standards of service, customer satisfaction, and business growth.