Customer Service Specialist Jobs in Nuneaton – Hybrid, Full-time (Mon-Fri 9:00 AM – 5:30 PM)

Location: Nuneaton (Hybrid – Monday to Tuesday in Office)
Working Hours: Monday to Friday, 9:00 AM – 5:30 PM
Company: DB Schenker – Ocean Freight Team Expansion

Are You Passionate About Customer Service?
Due to an exciting new business win, DB Schenker is expanding its Ocean Freight team in Nuneaton and is looking for Customer Service Specialists. If you thrive in a fast-paced environment and are committed to exceeding customer expectations, this could be the perfect opportunity for you!

What You’ll Be Doing as a Customer Service Specialist:

• Building Strong Customer Relationships: Establish and maintain effective communication and support with customers.
• Managing Workflows: Proactively ensure customer deadlines and expectations are met.
• Resolving Customer Queries: Investigate and address customer inquiries promptly and professionally.
• Monitoring Gross Profit (GP): Track GP post-shipment across all transport modes.
• Supporting New Processes: Assist in the implementation of new customer profiles and operational processes.
• Attending Customer Meetings: Collaborate with your team leader to identify business efficiencies and improvements.
• Pricing & Quotations: Ensure all pricing and quotations are completed accurately and in a timely manner.

About You – Skills & Experience:

• Strong Administration Skills: Proficient in MS Word and Excel.
• Financial Knowledge: Experience or knowledge of finance is a bonus.
• Freight Forwarding Knowledge: Familiarity with freight forwarding processes is beneficial.
• Customer Service Excellence: A positive attitude, motivation, and enthusiasm for delivering outstanding service.
• Communication Skills: Excellent communication and the ability to work independently.

What We Offer:

• Comprehensive Training & Development: Continuous professional training to ensure compliance and career progression.
• Pension Scheme: Up to 6% matched employer contributions.
• Paid Time Off: 20 days holiday, increasing by 1 day per year (up to 25 days), plus bank holidays and a day off on your birthday.
• Career Growth Opportunities: Plenty of chances to progress within the company.

Next Steps – How to Apply:

Submit your CV via the application links and take the next step in your customer service career with DB Schenker.