Customer Service Apprenticeship at Specsavers Solihull – Full Time (39 Hours per Week)

Starting Salary: £6.60/hour (£13,420 per annum)

Location: Specsavers, Solihull
Position: Customer Service Apprenticeship
Work Hours: Full-time, 39 hours per week, including weekend shifts

Join Specsavers Solihull as a Customer Service Apprentice and unlock your potential! This is an excellent opportunity to gain real-world experience in a full-time retail role while earning a competitive salary and working towards a nationally recognised qualification. Over the course of your 13-month apprenticeship, you will receive industry-leading training, the support of a global brand, and the chance to grow within a respected company.

What’s in it for You?

• Earn While You Learn – Receive a salary of £6.60 per hour (equivalent to £13,420 per annum), paid monthly.
• Gain Experience – Acquire valuable work experience in customer service and retail, learning from a team of skilled professionals.
• Structured Learning – Benefit from structured on-the-job training alongside classroom-based learning that will lead to a Level 2 Customer Service Practitioner qualification.
• Career Progression – Build the skills and confidence necessary for career advancement in retail, customer service, or management.
• Paid Holidays – Enjoy paid time off to balance work and personal life.

Why Choose a Customer Service Apprenticeship at Specsavers?

• Work in an innovative retail environment that prioritises customer satisfaction.
• Become part of a supportive team working toward shared goals.
• Receive hands-on, practical training and guidance from experienced mentors.
• Develop excellent customer service skills in a fast-paced, rewarding role.

This apprenticeship is ideal for school or college leavers or individuals seeking a fresh career challenge. As an apprentice, you’ll be trained and supported to deliver high-quality customer service, helping you grow into a capable and confident professional.

Key Responsibilities of the Role:

• Primarily work in the Contact Lens Department, managing repairs, adjustments, and orders.
• Provide expert advice and guidance to customers.
• Welcome customers warmly and deliver a positive experience.
• Handle customer orders, payments, and provide top-notch service.
• Contribute to the smooth operation of the store and the delivery of excellent products.

Who Should Apply?

• School or college leavers, or those looking to switch careers.
• Applicants who have lived in the EU for 3 years or more, with the right to work in the UK.
• Individuals who have a passion for customer service, enjoy problem-solving, and have the motivation to succeed.
• Candidates who have not previously worked in customer service, seeking a fresh start in the industry.

If you are a motivated and enthusiastic individual with a commitment to delivering excellent customer service, this is the perfect opportunity to begin your career at Specsavers Solihull. With the backing of an award-winning global brand, your apprenticeship could lead to long-term career growth and even management opportunities.

Apply today for a Customer Service Apprenticeship and take the first step toward building a rewarding career at Specsavers Solihull!